Conditions d'utilisation

TERMS & CONDITIONS FOR CUSTOMERS WITHOUT A BUSINESS ACCOUNT*

* This information is offered for general guidance only. It is accurate to the best of our knowledge and it is not intended to relieve the user from their responsibility to investigate and understand other pertinent sources of information and to comply with all laws and procedures applicable to the safe handling and use of these materials.

LOST GOODS

Customers without a business account must contact the applicable shipping company to make a claim if an order is lost in transit. The shipping company used for your order will be listed on your invoice. For items ordered through a non-business account at Ennis Fabrics, the shipping company assumes full responsibility for the shipment.


TERMS & CONDITIONS FOR CUSTOMERS WITH A BUSINESS ACCOUNT*

* This information is offered for general guidance only. It is accurate to the best of our knowledge and it is not intended to relieve the user from their responsibility to investigate and understand other pertinent sources of information and to comply with all laws and procedures applicable to the safe handling and use of these materials.


TERMS

Payment terms are subject to a review by our Accounts Receivable department. Shipments in Canada are F.O.B. Edmonton, Toronto, or Vancouver. Shipments in the U.S. are F.O.B. Indianapolis.

OVERDUE ACCOUNTS

A 1.5% service charge per month (18% per annum) will be charged on overdue accounts.

ORDERING

When placing an order, please provide the following information: pattern name, color number and shipping instructions. If exact color match is required, please request a cutting of present stock or send a cutting to be matched. If matching a previous order, please quote the order number. If it is unavailable, send a cutting of the fabric for matching. Please note that dye lots may vary.

BACK ORDERS

Back ordered items will be shipped as soon as available unless advised otherwise by customer.


HOLD STOCK POLICY

Reservations placed on fabric orders will be honored for 48 hours with the following exceptions:

AN ORDER IS ELIGIBLE FOR A 5-DAY HOLD IF:

  • Fabric ordered requires dye lot matching.
  • When customer makes a sale to their client but must wait to verify the exact yardage for a more accurate order.

  • When waiting for freight quotes.

  • When customers do not have space to take all inventory at once.

  • Customer is quoting a project but must verify exact details from the customer (e.g. yards, color and pricing).

AN ORDER IS ELIGIBLE FOR A 10-DAY HOLD IF:

  • Customer has requested to see fabric cuts before approval of an order.
  • When “Ship Complete” is requested but part of the order is on backorder.

Returns

Returns will only be accepted within 90 days of purchase. Arrangements must be made prior to return shipments. Please see the Returned Goods and Claims Policies. Please read our Quality Control Standards and Guidelines carefully. Fabric may not be returned for credit once it has been cut or marked. Inspect yardage for flaws, length, quality and that it is the correct pattern and color before cutting. To ensure prompt credits on approved returns, please provide the following: Invoice or packing slip number, pattern name, color number, yardage shipped and the reason for return. Refused shipments or cancellations after orders have been cut are subject to a 15% restocking charge. Cuts under 5 yards are not returnable.


LOST GOODS

Customers must advise Ennis Fabrics within 90 days of a shipping date that goods are lost in shipping and that a claim is required. We cannot honor any freight claims past this point.


SHOWROOM SAMPLES

A deposit of twenty dollars ($20.00) per sample and a deposit of one hundred dollars ($100.00) per complete sample book will be collected at the time a customer completes a “Sample Loan Out Sheet.” Unless otherwise stated, all samples are expected to be returned to our showroom within 2 weeks, at which time your deposit will be returned to you. If samples are not returned within 4 weeks the deposit will be forfeited.